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New Rack and Horrible Service

June 27, 2008 on 7:40 pm | In Recent Posts |

Steering Rack that is.   Jayne dropped GP1717 off at Habberstad yesterday to have them take a look at the steering noise I noticed last week at MTTS in Boston.   Seems she needed a new steering rack though at only 11k miles is an extremely premature failure. 

Folks at Habberstad were able to take her on Thursday where Hassel’s earliest slot was July 11.   I was not crazy about returning to Habberstad after last months service resulting in a stained drivers seat but since I could not get Hassel to see her until next month and wanted to make it up to MinisOnTop and also to get Habbeststad to address the seat cover.  Needless to say they weren’t able to turn it around the same day and we didn’t make it to MinisOnTop.

When Jayne went to pick GP she called me all upset.  Seems they went above and beyond in taken extremely poor care of GP again as she found a scuff on the bumper, a screw on the drivers seat and foot prints on the passenger mat.  When she brought it to their attention they said it was there before and Jayne was not the only person raising complaints as it seems several other owners were complaining about dings and other things on their cars to the point that the RA just picked up and left for the day.  I’m just glad I wasn’t there.

Thank goodness we have the clear film on the bumper as that took most of the punishment.  The clown that worked on her must have dropped something on the engine bay onto the bumper.  Last month they returned GP with dirt on her drivers seat that stained the seat cover and Habberstad said they would replace the cover but failed to log it in the paperwork along with replacing the rusted wing screws. 

MINI is a premium brand car, understandable not to the level and cost of BMWs but I think that owners should expect a certain level professionalism and care from the dealer service!  My local mechanic ensures that he covers the seats and floor mats with protective covers.  Is it too much to ask that from MINI dealers to do the same?  Also, I didn’t realize bringing the car in for service gave them cart blanche to use the car for show and tell for everyone in the shop.

Looks like I’m stuck in NY this week so I’ll be personally going back to Habberstad this week to have a chat with them.  Hopefully I’ll be bailed out in time to make it to MinisMeetEast.